Help & Support
Frequently asked.
Everything you might want to know about group breaks, sealed boxes, shipping, and the guarantee.
Group Breaks
What are group breaks?
A group break is a way to open hobby boxes together as a group. Instead of buying the whole box yourself, you buy a spot — usually tied to a team, or assigned randomly. We open the box live on Twitch, and every card pulled for your team is yours. Your cards are then held securely in Zürich and shipped whenever you request — just message us when you're ready.
How do I know which cards I get?
In a team break, you get all cards for the team you purchased. In a random break, spots are assigned randomly before the stream starts. We announce assignments live before opening.
What if I can't watch the live stream?
No problem. Every break is uploaded in full to YouTube after the stream. Nothing is cut.
When is the next break?
Join our WhatsApp Group Breaks channel — we announce all schedules there first.
Spot Guarantee
What is the minimum card guarantee?
Every spot in every break comes with a minimum 5 cards guaranteed. If your team doesn't pull at least 5 cards (base or parallel), we top it up!
What counts toward the 5-card guarantee?
You will get 5 random base or parallel cards.
Sealed Boxes
What's the difference between "Ship Sealed" and "Open Live"?
"Ship Sealed" means we ship you the unopened hobby box. You open it yourself. "Open Live" means we open the box for you on a Twitch livestream — your cards are then held securely in Zürich, just like with group breaks, and shipped whenever you request.
How long does shipping take?
Switzerland: 1–3 business days via Swiss Post. EU: 5–10 business days. Worldwide: 7–14 business days.
Shipping
Where do you ship from?
Zürich, Switzerland — via Swiss Post with tracking.
Can I pick up my cards in Zürich?
Yes — local pickup in Zürich is available on request. After your order, message us on WhatsApp or email and we'll arrange a time and place. No shipping fee.
Can I combine multiple breaks into one shipment?
Yes. Your cards are held in Zürich and you request shipment whenever you're ready — this saves on shipping costs.